Commented Unassigned: not able to do anything [25481]

i downloaded the software and set it up however when it opens i can not do anything. everything was grayed out and at the bottom of the page it says

Can not manage Virtual Router. The service is not running,

i don't know what to do about this as i have tried to re-download the software and it does the same thing.
please i need help
Comments: ** Comment from web user: majblackburn **

Ditto:
Restarted computer per the second item in Documentation.
Braodcom DW1501 network card, on the supported list. Driver version is 5.100, which is greater than supported driver specified, 5.60.
Verified that the service is running in Services.

I am in the Administrators group.

So....